Ralali & BTS Chocolate Scale Efficiently with Shipper's Logistics Backbone
Ralali
From warehouse to delivery, end-to-end support powers B2B and D2C growth.
Testimonial
"Shipper gave us the operational infrastructure to grow BTS Chocolate without bottlenecks—from factory pickup to last-mile handover."
Business Challenge
Managing both B2B distribution and D2C fulfillment for BTS Chocolate proved challenging as volumes surged. Inventory transfers were delayed, storage was scattered, and manual coordination led to order errors and SLA misses during key campaigns.
Solution
Shipper deployed an integrated Freight Forwarding and fulfillment solution. Goods were picked up from BTS factories and routed efficiently to Shipper's fulfillment centers. There, inventory was managed centrally with automated order processing, quality-controlled storage, and ready-to-ship operations synced to sales channels.
Result
- 99% order fulfillment accuracy, reducing returns and increasing customer satisfaction
- Reduced inventory transfer time by 35%, enabling better campaign preparation and stock availability
Case Study
