Ekiwi Achieves 99.9% Fulfillment SLA With Shipper Integration
Ekiwi
Automated warehouse systems drive efficiency and sufficiency for herbal product distribution.
Testimonial
"After partnering with Shipper, our warehouse management, order flow, and delivery run smoothly—automated with reliable manpower and precise systems, delivering SLA at 99.9%."
Business Challenge
Ekiwi handled between 5,000 and 20,000 orders monthly, but struggled with inefficient systems—manual stock control, suboptimal storage (especially for cold/frozen SKUs), and costly fixed warehouse fees despite using small footprint. Fulfillment delays and cost inefficiencies hindered customer satisfaction.
Solution
Shipper introduced a shared‑warehouse model with modular usage (reducing fixed cost exposure) and customizable storage: ambient, chilled, and frozen. A modern Warehouse Management System automated inventory in/outflows, SKU tracking (35 SKUs across 4 categories), and provided real-time dashboards. This architecture enabled agile scale and improved delivery coordination.
Result
- 99.9% SLA compliance in order fulfillment, boosting customer trust and reliability
- Enhanced operational efficiency, with automated workflows and precise inventory control reducing waste and turnaround time
