Case STUDY
Shipper Empowers Mimpi Sleep for Warehouse Expansion and Fulfillment Operational Efficiency
Maximizing efficiency by expanding and providing a real-time fulfillment dashboard for seamless tracking of the 100-night trial return policy, elevating the customer experience.
Tentang Mimpi Sleep
Mimpi Sleep is a retail company that offers premium mattresses and pillows imported from Europe that move online. Mimpi Sleep has a product that is also known as the first online mattress in Indonesia that can be packed in a box. Mimpi Sleep also offers a 100-night free trial to replace the traditional mattress store experience.
Industry
- Retail
- Home & Decor
Product used
- Warehouse
- WMS
Ready to accelerate your business?
Collaborating with Shipper has proven to be incredibly beneficial for Mimpi Sleep’s end customers. The Warehouse Management System (WMS) provided by Shipper ensures precise delivery timelines in line with SLA standards. Moreover, Shipper’s fulfillment dashboard proves highly advantageous for end customers, especially when it comes to fulfilling the requirements of the 100-night free trial return policy.
Ilham Mahendra Yamin
General Manager Mimpi Sleep
Business Challenge
Mimpi Sleep is having trouble meeting their delivery promises to customers because they can't keep up with the rising demand while running their warehouses efficiently. Choosing the right warehouse locations is also tough because they want to reach customers all over Indonesia.
Shipper Solution
Mimpi Sleep partnered with Shipper to open warehouses in Legok, Tangerang, and Surabaya, making it easier to reach customers across Indonesia. Shipper's warehouses are high-tech, helping manage their 100-night free trial. These locations were picked to deliver faster and cut shipping costs.
Results
With Shipper, Raena succeeded:
- The product is easily accessible to customers from Western to Eastern Indonesia
- The timely delivery aligns seamlessly with SLA standards
- The efficiency of the 100-night free trial program
