Case STUDY
Sosrait Successfully Achieved a 5 Star Rating in Every Marketplace After Collaborating with Shipper
Discover how Shipper helps Sosrait achieve customer satisfaction and earn a 5-star rating on every marketplace by maximizing the Smart Warehouse equipped with real-time dashboard reporting.
About Sosrait
PT Sosrait Satu Rantai is a company that focuses on the manufacturing and trading sectors of agricultural and plantation products, as well as the FCG Business to Business (B2B) sector.
Industry
- Retail
- Agriculture
Product used
- Customized Warehouse
- Warehouse Management System
- Real-Time Dashboard Reporting
- SLA 99,9% Guarantee
Ready to accelerate your business?
Collaborating with Shipper truly benefits Sosrait in efficient warehouse management, leading to enhanced customer satisfaction, evident from the positive reviews and 5-star ratings on all Sosrait marketplaces. As Sosrait's business expands, there is optimism that in the future, Sosrait can establish fulfillment centers in other cities to cater to a broader audience.
Dedy Supriatna
Supply Chain Manager PT Sosrait Satu Rantai
Business Challenge
Sosrait is experiencing overload in stock recording processes for both incoming and outgoing items, order handling, as well as storage space shortages due to the surge in orders. This has resulted in delays in processing and delivery times.
Shipper Solution
Sosrait collaborates with Shipper through the opening of customized warehouses and the expansion of fulfillment centers in three major cities, namely Jakarta, Bandung, and Surabaya, supported by a reliable warehouse management system and an experienced team of experts.
Results
With Shipper, Sosrait succeeded:
- Sosrait achieves a 99.9% SLA and a 5-star rating on every marketplace
- Cut operational costs by up to 70%
- Streamline operational processes
