Ekiwi Successfully Enhances Operational Efficiency and Achieves 99.9% SLA Accuracy with Shipper

Case Study

Warehouse Management
These challenges arise due to the inefficiency of the warehouse management system, resulting in some products not being stored optimally and being exposed to unfavorable environmental conditions such as humidity, temperature, and light.
Delivery Management
One key aspect that Ekiwi needs to focus on is delivery management, where they must ensure that each order handed over to the delivery vendor is processed within the predetermined time limits.
Cost Management
Ekiwi experiences difficulties in cost management, primarily due to constraints in shared warehouse cost management.
Complex Order Fulfillment Process
Ekiwi faces significant challenges in managing the order fulfillment process, especially regarding the large volume of orders they have to handle every month, ranging from 5000 to 20,000 orders. Managing this order fulfillment process is not easy, especially doing it manually at such a large scale often leads to feeling overwhelmed.

Warehouse Management System
Shipper offers warehouse management services with advanced technology. The provided warehouses are equipped with customizable management systems tailored to Ekiwi's needs, including regular, cold, and frozen storage spaces to maintain product quality.
SKU Management
With Shipper's SKU Management, Ekiwi can manage 35 SKUs across 4 active categories in a more organized manner. This allows Ekiwi to have better control over its products and improve efficiency in stock management and product distribution to customers.
Shared Warehouse Service
Shipper's shared warehouse service allows Ekiwi to pay only for the usage they need, significantly reducing warehouse management costs for Ekiwi.
Real-time Dashboard Reporting
This enables Ekiwi to maintain product quality, better meet customer demands, and streamline the order delivery process.